FAQs
General questions
- Where are your wipes manufactured?
- All our wipes are made in the USA at our facilities in Chino, California and Bucyrus, Ohio.
- How can I order your wipes?
- Please visit www.wipes123.com / www.lafreshgroup.com / www.myherowipes.com
- I’m interested in wholesale and becoming a distributor, what’s the next step?
- Please fill out our contact us form at https://www.diamondwipes.com/pages/contactustoday and a sales rep will contact you.
- Do you have a minimum order quantity (MOQ) on wipes?
- For institutional orders, our MOQ is 1 pallet per SKU. For case quantity orders, please check out www.wipes123.com
- What products do you have in stock?
- Visit www.wipes123.com to see our collection of available products.
- I want to create my own wipes, what’s the next step?
- Please fill out the form at https://www.diamondwipes.com/pages/contactustoday and our team member will contact you for further discussion.
Contract manufacturing/ Private label
- I don’t have my own formula, can I customize the label/ packaging of your products?
- Yes. We offer private labeling service. Choose from our already developed unique products and you can customize the packaging to your own unique design. You can check out our products at www.wipes123.com
- Can I make changes to the products that I want to private label?
- Yes. Our R&D team and sales team can work with you on developing your own unique products.
- Can we create a wet wipe with our formula/solution?
- Yes. You can either provide the formula or solution, and we can help create the wipes!
- What packaging format do you offer?
- Individually wrapped wipes, multi-count flow pack, canisters, Jumbo roll (refill bags), bottles, jars etc. To learn more, please visit ________________
- Do you have a minimum order quantity (MOQ) on wipes?
- Yes. For private label and contract manufacturing service, our MOQ varies depending on the packaging type.
- What is the turnaround time?
- It’s normally 12-14 weeks. But during the Coronavirus Pandemic, our current lead time is 20-40 weeks depending on the packaging type.
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